What if I received the wrong or defective product(s)?

If you received the wrong product(s) or the product(s) received are defective, please DO NOT JUST SHIP YOUR ORDER BACK TO US. Please contact us atinfo@pinpointmerch.comwith your order number and a specific explanation of the issue. We will jump right on it and take care of everything for you!

What if I want to return product(s)?

Please email info@pinpointmerch.com or call 800-521-2462 If you plan to return your item, DO NOT remove the hang tag from the garment. To receive return instructions for your order, please emailinfo@pinpoint.comwith your order number. As long as the order was delivered within 30 days and tags are still on we will provide a return label via email. The return must be received within 2 weeks of sending label. Once the product(s) are received we will process a refund less shipping costs.

How do I exchange an item I purchased?

Unfortunately we do not do exchanges at this time. You will need to send back for refund (see Return instructions) and place a new order.

DOMESTIC TIME-TO-SHIP:

We are excited to get your product(s) to you! We strive to ship all orders within 1-3 business days. A tracking number will be emailed to you at the time of shipment.

Do you ship internationally?

Yes, we do!

IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS:

Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order, and you will be required to pay them to receive your package. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information.
If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, the return shipping cost and any duties associated with it will be deducted from your refund once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.
You will receive an email to respond to confirming that you are aware of this possibility and are prepared to cover this cost. Once we receive the confirmation from you, we will ship your order. Your order will be shipped within 3-5 business days after we receive your email response regarding customs and duties fees. If you do not respond within 5 days your order will be cancelled and a refund processed.

International Time-to-ship

All international orders will ship within 3-5 business days after we receive your email response regarding customs and duties fees. A tracking number will be emailed to you at the time of shipment.

Returns and Exchanges for International Orders

All SALES ARE FINAL for orders shipped outside the US and may not be returned or exchanged.

Clearance Items

ALL SALES ARE FINAL for clearance items and they may not be returned. No price adjustments will be given on prior sales or sales that begin after your order was placed.
If you have any questions that were not addressed here, or you have some other concern, please let us know atinfo@pinpointmerch.com.